Refund policy
Terms & conditions
Refund
Thank you for choosing our store. At OUSHYZ, each piece is crafted with care and exceptional quality.
Returns are not accepted, but we’re happy to assist with any needed adjustments to ensure you love what you wear.
Modification: We do not accept returns or exchange it for an alternative product. If you are unsatisfied with your purchase, we are committed to finding a solution that meets your needs.
To ensure we can assist you smoothly, please make sure:
- · The item is unworn, unused, and in perfect condition.
- · You contact us within 10 days of receiving your order.
- · You provide a proof of purchase (order confirmation or receipt).
Cancellation policy: Once an order is placed, it cannot be cancelled under any circumstances. All confirmed orders are final and non-refundable.
Shipping and Handling: The customer is responsible for any shipping and handling costs associated with the modification process, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).
Refunds :Once an order is placed, it cannot be cancelled under any circumstances. All confirmed orders are final and non-refundable.
Please note that this return policy is subject to change without prior notice. We encourage you to review the policy periodically for any updates.
If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure your satisfaction with our products.
Unclaimed Orders
If a customer does not respond to delivery attempts, or fails to collect their order within 30 days from the date of notification, OUSHYZ reserves the right to consider the order abandoned.
Unclaimed orders will be stored for a maximum of 30 days only. After this period, OUSHYZ will not be responsible for keeping, refunding, or re-delivering the item.
Additional delivery or handling fees will apply if the customer requests a re-delivery during this 30-day holding period.
Shipping
1). Local Delivery (Qatar): The delivery charge for orders within Qatar is QAR 50/-
**OUSHYZ is not liable for the QAR 50 delivery fee; this amount is charged by the local delivery partner responsible for delivering your order and is separate from our operations**
2). International Shipping: (DHL Express)
The shipping fee for orders outside the country is QAR 150.
Shipping fees for exchanges or modifications are the customer’s responsibility. If there was a mistake on our end — such as receiving the wrong item or a damaged product, we will cover any shipping costs involved.
3). Please be aware that for international shipments - any customs duties, taxes, or extra charges imposed by the destination country must be covered by the recipient. These fees are determined by customs authorities and are not within our control. To avoid surprises, we suggest consulting your local customs office for details before ordering.
Final Note
Our policy may be updated without prior notice. We recommend checking this page for the most current information.
If you have any questions or need help with an order, please don’t hesitate to reach out. Our team is here to ensure you feel confident and beautiful in every piece.